Please read through these terms and conditions before placing your order. They do not affect your statutory rights. Placing an order with Nodax UK Ltd constitutes your agreement to be bound by these terms and conditions.
Nodax UK Ltd reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.
Before placing your order, if you have any questions relating to these terms and conditions please call us on 01707-870866, 0203-2394496 or 07926-223398 for further assistance.
This website is owned and operated by:
Nodax UK Ltd
Calves Croft Farm
VAT Number: 122179045
Company Registration number: 7791696
If you need to contact us, please email us at: email@example.com, or call our team on: 01707-870866, 0203-2394496 or 07926-223398.
1. How to place an order
4. Cancellations and Returns
1. How to place an order
You can place an order via our website www.nodax.uk following the prompts given.
The successful placement of your order is deemed your acceptance of these terms and conditions. Completion of the contract between you and us will take place upon the despatch of your products ordered, unless we have notified you we do not accept your order or you have cancelled in accordance with Cancellation and Returns at Section 4 of these Terms and Conditions. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:
· The product you ordered being unavailable from stock.
· A product pricing or description error.
· Our inability to obtain authorisation for your payment.
· We reserve the right to modify or withdraw temporarily or permanently this website or any part thereof with or without notice to you.
After your order has arrived with you, we may contact you to ask you to leave a review of the product(s) you have ordered. Should you wish to write a review, your submitted review(s) will automatically appear on the relevant product page but we reserve the right to alter or remove reviews if deemed necessary.
· The review is not relevant to the actual product itself, eg. applies to the service you received from NODAX UK LTD.
· The review contains language that could be considered offensive to other users.
· The review contains spelling errors or grammatical mistakes that affect the readability of the review and presentation of the page. Please note that in this case, the review will normally be amended, as long as it doesn't conflict with the first two conditions.
· NODAX UK LTD reserves the right to withdraw or terminate any of its Vouchers at any time.
· NODAX LTD also reserves the right to reject the use of a Voucher where fraud is suspected.
Payment for your order is made at the point of placing the order via Paypal. Alternatively, you can pay by cheque, which should be made payable to Nodax UK Ltd and posted to our address (Nodax UK Ltd, Calves Croft Farm, Darnicle Hill, Cheshunt, EN7 5TA) or by bank transfer to our account:
Bank account details:
Nodax UK Ltd
Sort code: 30 99 86
Account No: 53978860
Goods will not be despatched until a cheque payment or bank transfer has cleared in our bank.
We will advise you if your payment details cannot be authorised for any reason or if your cheque has failed to clear. If you wish, we will then arrange for payment to be made by another method.
Vouchers may be made available to you by us or by selected affiliate websites. They will give you a saving off your order or service with us. To use a voucher code you must enter the code during the checkout process. Please note:
· Only one voucher code can be used per order.
· The Vouchers cannot be applied to past orders and cannot be backdated or redeemed for cash.
· Nodax UK Ltd reserves the right to withdraw or terminate any of its Vouchers at any time.
· Nodax UK Ltd also reserves the right to reject the use of a Voucher where fraud is suspected.
All prices and charges on our website are quoted in Pounds Sterling (GBP). All product prices include VAT. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order.
For your security and protection should we need to refund you for any reason refunds will be given by the same method which the payment was made by.
If you'd like your item(s) delivered on Saturday, the delivery charge will be £20 for up to 2 items. If you are ordering more than two items and want Saturday delivery, please call our Customer Services Team on 01707-870866, 0203-2394496 or 07926-223398 to arrange.
For all deliveries, it is essential that someone is available to receive delivery. Unfortunately, we will not be able to deliver your goods if there is no one at home to sign for them. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges are £30.00 for Standard Delivery.
*The following areas are excluded from Free Next Day Delivery and will incur a delivery charge:
Scotland, Ireland, Isle of Wight, Channel Islands, Isle of Man and other non UK mainland postcodes, as follows:
AB 10-56, BT17-94, DD 1-11, DG1-16, DT1-11, EH 55, FK8-21, GY1-9, HS 1-9, IM 1-99, IV 1-63, KA 3-30
KW 1-17, KY 8-16, ML12, PA20-78, PH1-44,PO30-41, RD 1-4, TD1-15, TR 21-25, ZE 1-3
Delivery for these excluded postcode areas will be by individual quotation - please call us on 01707-870866, 0203-2394496 or 07926-223398 to discuss before ordering.
Please note that in the event you arrange for our products to be taken outside of UK mainland we will be unable to arrange any exchanges/returns, as these are only possible from UK mainland addresses.
Due to our commitment to the environment, we will usually wait until all your items are in stock before we arrange delivery so that we can deliver them all at once. However, if you have an urgent need for one of the items of your order, we may be able to arrange for your in-stock items to be delivered separately, before your other items. Please note that if you choose to split your order like this, the second delivery will incur a delivery charge. Please contact our Customer Services Team on 01707-870866, 0203-2394496 or 07926-223398 for further details.
Whilst we make every effort to adhere to specified lead times, Nodax UK Ltd are occasionally subject to delays from our suppliers, which may affect your delivery times. Unfortunately, Nodax UK Ltd cannot be held liable for any delay in delivery which is beyond our control.
Before placing your order, please check that the packaged furniture items will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products. If you're unsure, please contact our Customer Services Team on 01707-870866, 0203-2394496 or 07926-223398 and we'll be happy to help you.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
To keep your items in the best possible condition, they are carefully packaged to avoid damage during transit. When you receive your goods, please remember to keep the packaging until you're 100% satisfied with your order. In the unlikely event that you need to return any item we can only accept it back in suitable packaging. This is really important, as each piece of furniture needs the same amount of protection returning to our warehouse as it does on its way to our customers.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 01707-870866, 0203-2394496 or 07926-223398. So we have all relevant information, please follow your call up with written confirmation via email to firstname.lastname@example.org
4. Cancellation and Returns
4.1 Cancellation - You are able to cancel your contract with us at any time up to 14 days after the day of delivery. If you wish to cancel your order you can do so in writing, either by emailing us at email@example.com
or by post to Nodax UK Ltd, Calves Croft Farm, Darnicle Hill, Cheshunt, EN7 5TA. Please call us if you have any questions about this process on 01707-870866, 0203-2394496 or 07926-223398. We aim to respond to your cancellation request within 2 working days to confirm the cancellation, any refund due and collection details if goods have already been delivered.
Order cancellations received after the order has left our warehouse but before delivery has been attempted will incur a £50.00 fee to return the goods to our warehouse. If the cancellation is received after attempted delivery there will be a collection charge as outlined below.
4.2 Returns - At Nodax UK Ltd we pride ourselves in providing the best quality furniture along with the highest level of customer service. If for some reason your order doesn't quite match your expectations and you are not 100% satisfied with your purchase, for whatever reason, we will be happy to arrange collection of your order. Any items being returned must be in their original packaging and in the same high quality condition they arrived in:
Unfortunately flat pack and partially assembled items cannot be returned if they have been fully or part-assembled.
We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item's finish please first call us on 01707-870866, 0203-2394496 or 07926-223398 and we may be able to send you a sample.
4.3 Faulty Goods - While we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please call us on 01707-870866, 0203-2394496 or 07926-223398 and one of our Customer Services Team will happily take you through the returns process. You have 30 days from the date of delivery in which to report any missing or damaged items and we ask you to follow up your initial contact in writing by way of an email to firstname.lastname@example.org
Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer's warranty.
Nodax UK Ltd accept no responsibility for damage to any parts by a third party.
If you are ordering flat pack furniture we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture. If you start assembling the furniture before checking the components and decide that it is unsuitable, unfortunately we cannot accept the flat pack item back into stock assembled or part assembled. If you require a replacement part for your flat pack furniture, please call us on 01707-870866, 0203-2394496 or 07926-223398.
It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they are returned to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.
Collections will be arranged within 30 days of notification. If you are arranging to return items yourself, they must be received at our address within 30 days of delivery. Please be aware our collections are an all-day service and we are not able to advise specific delivery times in advance.
This Cancellation and Returns policy does not affect your statutory rights.
These terms were last changed on 30 September 2015.